Refund & Return Policy – KARESHIHOME
📅 Effective Date: March 1, 2025
At KARESHIHOME, customer satisfaction is our top priority. We want you to love your purchase, but if you’re not completely satisfied, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
✔ The item must be unused, unworn, and in its original packaging.
✔ The return request must be made within 30 days of receiving your order.
✔ Proof of purchase (order confirmation or receipt) is required.
✔ The item must be in resalable condition, free from damage, dirt, or alterations.
🚫 Non-Returnable Items:
- Items marked as Final Sale or discounted items.
- Customized or personalized products.
- Shoes that have been visibly worn or damaged due to improper use.
2. How to Request a Return or Exchange
To initiate a return or exchange, follow these steps:
1️⃣ Contact Us – Send an email to 📧 contact@kareshihome.xyz with your order number and reason for the return.
2️⃣ Approval & Instructions – Our customer service team will review your request and provide return shipping details.
3️⃣ Ship the Item – Pack the product securely and send it to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4️⃣ Processing the Return – Once we receive and inspect the item, we will issue a refund or exchange within 7-10 business days.
3. Refund Policy
💰 Refunds are processed in the original payment method (credit/debit card, PayPal, or other used payment methods).
✔ If the item is returned in perfect condition, you will receive a full refund minus shipping costs (if applicable).
✔ If the return is due to a defective or incorrect item, we will cover the return shipping costs and issue a full refund.
✔ Refunds typically take 5-10 business days to reflect in your account, depending on your bank or payment provider.
4. Exchanges
If you need a different size or style, you can exchange your item under these conditions:
✔ Exchanges are subject to stock availability.
✔ The new item will be shipped after we receive and inspect the returned item.
✔ If the requested exchange item is unavailable, you can choose a refund or store credit for future purchases.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at 📧 contact@kareshihome.xyz with:
✔ A description of the issue.
✔ Clear photos of the defective or incorrect item.
✔ Your order number for verification.
We will prioritize your case and either offer a replacement or full refund, covering all shipping costs.
6. Cancellations
🚀 Orders can only be canceled within 12 hours of placement. After this timeframe, the order will be processed and shipped, and our return policy will apply instead.
7. Contact Information
For any refund, return, or exchange inquiries, please contact our support team:
📍 Address: 16 Jesmond Rd Street, Kilnhurst, United Kingdom
📞 Phone: 077 0498 3370
📧 Email: contact@kareshihome.xyz
🌐 Website: https://kareshihome.xyz/